Terms & Conditions

Othla ("we", "us", "our") is a brand operating from Bangalore, India, offering homemade sweets, natural products, healthy meals, and related food items for sale through our online platform.

To use our services, you must be at least 18 years of age and capable of entering into a binding contract under the Indian Contract Act, 1872. By using the website, you represent and warrant that you meet these criteria.

You may need to create an account to place orders. You agree to provide accurate, current, and complete information and to keep your login credentials confidential. You are responsible for all activities that occur under your account.

We strive to display product information, prices, and availability accurately. However:

• Product images are for representation only; actual products may vary slightly.
• Product availability is subject to stock and may change without notice.
• Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to limit quantities, discontinue products, or correct errors.

When you place an order, it constitutes an offer to purchase. We reserve the right to accept or decline your order at our discretion. Reasons for declining may include but are not limited to:

• Product unavailability
• Errors in pricing or product information
• Suspected fraudulent activity
• Inability to deliver to your location

Payment is processed via Razorpay. By placing an order, you authorize us to charge the payment method you select for the total order amount including any applicable taxes and delivery charges.

Delivery is fulfilled through Shiprocket and its courier partners. Delivery timelines are estimates and may vary based on location, weather, holidays, and operational constraints. Please review our Shipping & Delivery Policy for full details.

For cancellation and refund procedures, please refer to our Refund & Cancellation Policy.

You agree not to:

• Use the website for any unlawful purpose
• Attempt to interfere with or disrupt the website's operation
• Use any automated system (bots, scrapers) to access the website
• Impersonate another person or misrepresent your identity
• Upload viruses, malware, or any malicious code

All content on this website — including text, graphics, logos, images, the "Othla" brand name, and the tagline "Taste of Doing Nothing" — is the property of Othla and is protected by Indian copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.

To the maximum extent permitted by law, Othla shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the website or our products. Our total liability for any claim shall not exceed the amount you paid for the specific order giving rise to the claim.

Our products are prepared with care; however, they may contain or come into contact with common allergens including milk, nuts, sesame, and gluten. If you have any allergies or dietary restrictions, please review product descriptions carefully and contact us before ordering. We cannot be held liable for any adverse reactions.

You agree to indemnify and hold harmless Othla, its directors, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms or misuse of our services.

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last updated" date. Your continued use of the website after changes constitutes acceptance of the new Terms.

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

For questions or concerns regarding these Terms, please contact us:

• Email: info@smartlythought.com
• WhatsApp: +91 97560 09292 (chat only)
• Address: 1638/14, South East Corner Shop, 20th D Cross, 8th A Main, B-Block, Sahakara Nagar MCECHS Layout, Bangalore 560092, Karnataka, India